Network Migration - CBM of America, LLC

Network Migration

Network Migration Services from CBM of America, LLC encompasses both new and legacy hardware and software maintenance support. This includes emergency Tier 3 Support Services and access to our 24x7 web based platform to request Engineering Support or Part Exchanges for all of your telecom equipment needs. We are prepared for the quick turnaround of network hardware including cables, adapters, patch panels, custom installation kits, mediation devices, routers, switches, network modules, motherboards and fan tray assemblies, whether it’s a warranty replacement, Repair/Advance Exchange, or simple remote troubleshooting. We understand that the resolution to critical issues is a priority. Our custom designed Signal Monitors for testing pinouts in the field assist in keeping network downtime to a minimum. CBMA also provides technical and remediation support for many major equipment manufacturers such as TRDC, Cisco, Juniper, Lucent/Nokia, Fujitsu, Oracle, Applied Innovation, HP, Dell, and MRV.

  • Custom configured support agreements to accommodate unique customer support levels
  • Ability to request assistance with different severity levels depending on needs from "informational" to "critical"
  • Web-based SmartCare™ support system for trouble call logging available 24x7x365
  • Immediate notification to technical support personnel resulting in quick response times
  • Comprehensive remote technical hardware/software support services
  • Every CBM manufactured product sold comes with 1 year advanced exchange warranty
  • Expedited shipping from any of our four conveniently located offices: FL, GA, TX, and NJ
  • Critical requests provide a guaranteed 30 minute window for customer callback
  • Team of engineers with over 50 years of combined experience in troubleshooting
  • Emergency on-site dispatch if required
  • Online access to a decade long repository of trouble calls and resolutions

CBM of America, LLC also provides Migration Services including Project Planning, Set Up & Migration Operational Support, Quality Assurance & Performance Testing and Ongoing Network Support for contracted customers. We also specialize in custom services such as Pre-stage/Pre-provisioning of network routers, switches, ROADMS and servers with customer provided configurations to enable the device to be “network ready” upon replacement or installation. Software/network configuration services are available in order to provide comprehensive “End-to-End” support services that cover many platforms. We provide all of the specialized services that are required to minimize downtime and provide ongoing network support to our valued customers.

Along with requesting assistance from CBM technical personnel, there is also a repository of online documentation available on the CBM website. This includes legacy technology manuals for manufacturers such as Lucent Datakit, Datatek Applications, Applied Innovations/Kentrox, Data General and many others. Our online documentation provides popular cable pin outs for connectivity to a myriad of legacy telecommunication equipment that allows for customers to research issues or solutions on their own.

CBM also has a team of engineers with experience in troubleshooting physical layer issues involving cabling pinouts/adapters, ground isolation, and legacy protocol mediation.