Support - CBM of America, Inc.

Support

Support from CBM encompasses hardware and software. This includes quick turnaround of replacement hardware, whether it is a warranty replacement, or repair/advance exchange, to keep downtime to a minimum. CBM also provides support for many major equipment manufacturers such as Cisco, Juniper, Lucent/Nokia, Fujitsu, Oracle, Applied Innovation, HP, Dell, and MRV.

Details
  • Custom configured support agreements to accommodate unique customer support levels
  • Ability to request assistance with different severity levels depending on needs from "informational" to "critical"
  • Web-based SmartCare™ support system for trouble call logging available 24x7x365
  • Immediate notification to technical support personnel resulting in quick response times
Features
  • Comprehensive remote technical hardware/software support services
  • Every CBM product sold comes with 1 year advance exchange warranty
  • Expedited shipping from any of our four conveniently located offices: FL, GA, TX, and NJ
  • Critical requests provide a guaranteed 30 minute window for customer callback
  • Team of engineers with over 50 years of combined experience in troubleshooting
  • Emergency on-site dispatch if required
  • Online access to a decade long repository of trouble calls and resolutions

CBM can also pre-stage/pre-provision routers, switches, ROADMS and servers with basic configurations to enable the device to be “network ready” upon replacement. Software/network configuration services are also available in order to provide a comprehensive “end-to-end” support service that covers many platforms. We provide all of the services that are required to minimize downtime

Along with requesting assistance from CBM technical personnel, there is also a repository of online documentation available on the CBM website. This includes legacy technology manuals for manufacturers such as Lucent Datakit, Datatek Applications, Applied Innovations/Kentrox, Data General and many others. Our online documentation provides popular cable pin outs for connectivity to a myriad of legacy telecommunication equipment that allows for customers to research issues or solutions on their own.

CBM also has a team of engineers that have over 50 years of experience in troubleshooting physical layer issues involving cabling pinouts/adapters, ground isolation, and legacy protocol mediation.