Support from CBM encompasses hardware and software. This includes quick turnaround of replacement hardware, whether it is a warranty replacement, or repair/advance exchange, to keep downtime to a minimum. CBM also provides support for many major equipment manufacturers such as Cisco, Juniper, Lucent/Nokia, Fujitsu, Oracle, Applied Innovation, HP, Dell, and MRV.
CBM can also pre-stage/pre-provision routers, switches, ROADMS and servers with basic configurations to enable the device to be “network ready” upon replacement. Software/network configuration services are also available in order to provide a comprehensive “end-to-end” support service that covers many platforms. We provide all of the services that are required to minimize downtime
Along with requesting assistance from CBM technical personnel, there is also a repository of online documentation available on the CBM website. This includes legacy technology manuals for manufacturers such as Lucent Datakit, Datatek Applications, Applied Innovations/Kentrox, Data General and many others. Our online documentation provides popular cable pin outs for connectivity to a myriad of legacy telecommunication equipment that allows for customers to research issues or solutions on their own.
CBM also has a team of engineers that have over 50 years of experience in troubleshooting physical layer issues involving cabling pinouts/adapters, ground isolation, and legacy protocol mediation.