SmartCare Plus™ Tutorial

Closed Reports

 

    Overview

    The "Review Closed Tickets" selection on the SmartCare Plus™ Tools pop-up menu will allow you to review historical ticket information. This selection allows you so see all of the activity associated with your reports from submission until the ticket was closed.

    Upon selecting this option, you will be presented with a list of Closed Tickets that you have established. To see the Ticket's detail, click on the hyperlinked Ticket number.

    Review Closed Ticket

    Ticket Display

    The sample ticket at the right is an example of a closed trouble report. In this case, it is the same Emergency Parts Request from the previous section.

    All the same information is listed, who opened the ticket, the category of equipment, date, and all the detail occurrences during the ticket's lifetime.

    There are three major differences between a Closed Ticket display and an Open Ticket Display. First, you no longer have the bottom portion to input updates. Second, the top portion no longer affords the ability to make changes in the General Ticket Information. Lastly, the Ticket Detail lines now include an hours and a price field. These fields will be entered by the CBM support personnel as they are handling your report.

    In this example, the engineer spend 0.5 hours servicing the trouble and the purchase cost of the requested part was $4900.