Overview
SmartCare Plus™ Tools are a collection of utilities to assist CBM contracted customers with
the process of:
- Establishing, managing, and tracking of Support Calls placed on CBM
- Placing Informational Queries to CBM's Engineering Staff
- Placing Emergency and Standard part orders
- Spare Part Repair/Exchange and Pricing Inquiries
- Detailed Trouble Shooting Procedures (optional based on contract)
- Trouble Reference Database (optional based on contract)
The Menu
Since you have already found the Tutorial Documents, you are probably already familiar with the menuing system used
in the CBM website. The SmartCare Plus™ Tools are found on the top menu, one from the left. As you mouse-over
the button, a pop-up appears with the selectable menu items that comprise the application.
As can be seen in the example at the right, you are presented with list of support activities from which
to choose. You would mouse-over the requested item, it would then highlight, then you can click to select.
Any menu item that contains a black arrow, indicates that there are more options for that category. Placing your
cursor on the black arrow will pop-up the next tier of options.
All of the options, with the exception of this tutorial, require you to Login to the application with the
Login and Password assigned to you. You may learn more about this in detail in the tutorial section
Logging In & Out.
In the spirit of resolving emergencies, we have placed
Emergency Part Request at the top of the list. This function establishes a support ticket that is specifically
tailored to obtaining the parts you need with a quick turn around.
The next item, Request Assistance, also establishes
a support ticket, but is more oriented to allowing you to describe the trouble you are trying to resolve.
| NOTE: |
Both Parts Orders and Requests for Assistance will
contact the approriate Engineering, Sales, and/or Warehouse
personnel to insure prompt response. |
Both Review/Change Open Tickets and
Review Closed Tickets present you with
lists of tickets that you have previously established. Selecting a ticket from the Open Ticket list, allows you
to monitor the progress of the ticket as it is worked within CBM. You are also welcome to update the trouble status
as you work the issue at your site. Closed tickets, naturally, can no longer be modified, but, you will now
be able to see the work effort and parts cost of the work activities.
Next, we have an e-mail shortcut to allow you to send Feedback about this site and the link to the Tutorial you
are currently reading.
The next two selections, Trouble Shooting Procedures
and Trouble Reference Database are
premium services CBM is developing to access detailed maintenance & troubleshooting procedures from your desktop and a
searchable historical database of previous troubles.
